We want your experience to be smooth and enjoyable. This Customer Service Policy explains how we support customers, how you can reach us, and what you can expect. By shopping with us, you agree to this policy.
How to Contact Us
You can contact us through the Contact page. Please include your order information and a clear description of your question or issue. This helps us assist you faster and more accurately.
Support Hours and Response Times
We aim to respond as quickly as possible. Response times may vary depending on volume, weekends, holidays, and time zones. We appreciate your patience and will work to help you.
Order Support
We can help with order questions, shipping updates, delivery estimates, returns, refunds, and product information. We ship in 1ā3 days and estimate delivery in 6ā12 days. Shipping is free worldwide. We cover applicable taxes and duties. All prices are in USD.
Shipping Support
If you have questions about shipping, please contact us through the Contact page. We can explain processing times, estimated delivery, tracking, and customs-related matters. We cover applicable taxes and duties, so you do not need to pay extra fees.
Return and Refund Support
If you need to return an item, please contact us through the Contact page. Returns are accepted within 60 days. Refunds are processed in 5ā10 days after the returned item is received and inspected. We will guide you through the process.
Product Support
If you have questions about open-ear design, bone conduction technology, fit, comfort, situational awareness, or use cases, please contact us through the Contact page. We are happy to help you choose the right product for running, workouts, commuting, or all-day comfort.
Payment and Currency Support
All prices are in USD. If you have questions about payment, currency conversion, or checkout, please contact us through the Contact page. Your bank or payment provider may have its own rules and fees.
Privacy and Security
We respect your privacy. Please review our Privacy Policy for details on how we handle information. If you have privacy questions, contact us through the Contact page.
Feedback and Complaints
We welcome feedback. If you have a complaint, please contact us through the Contact page with details. We will review it and work toward a fair solution.
Policy Updates
We may update this Customer Service Policy from time to time. The version posted on this page applies. By shopping with us, you agree to the current version.